Job no: 945470
Work type: Permanent / Full time
Location: Wagga Wagga
As a Customer Service Manager at Myer Wagga, you will play a key role in driving customer service excellence across multiple departments. Leading from the front, you will inspire and develop high-performing teams to deliver exceptional customer experiences while achieving strong commercial results.
You will champion the Myer strategy, oversee day-to-day operations, and provide ongoing coaching, mentoring, and leadership to empower your team to succeed. As a valued member of the store leadership team, you will collaborate closely with fellow leaders to ensure operational excellence and a consistent customer-first culture.
This is a pivotal leadership opportunity offering strong career development, succession planning, and clear pathways for progression within one of Australia's leading retailers.
About The Role:
- Lead and manage daily department operations to drive customer satisfaction and financial performance
- Inspire and develop your team through effective coaching, feedback, and recognition
- Foster a high-performance, customer-first culture by role modelling service excellence
- Maximise team productivity through smart workforce planning and task delegation
- Spend quality time on the floor to lead by example and gain valuable customer insights
- Empower and mentor your team to become the next generation of Myer leaders.
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
- Strong people leadership skills with a 'hands-on', collaborative approach
- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
- Customer focused with superior customer service skills
- Strong commercial acumen and understanding of retail operations
- Excellent time management and prioritisation skills
Benefits to you:
- Be part of a supportive and dynamic leadership team
- Access to career development and succession planning opportunities
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
Apply now and take the next step in your retail leadership career!
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
Applications close: AUS Eastern Daylight Time
