Job no: 945503
Work type: Permanent / Full time
Location: Support Office - Docklands
Myer Group brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond
- Drive significant eCommerce sales growth through Digital Experience improvement, Experimentation and Conversion Rate Optimisation
- Lead large scale uplifts in the Digital/Ecommerce/Technology/Loyalty domains
- Grow MYER’s online to offline (omnichannel) capabilities
- Shape how Myer understands its customers – and what we do with that knowledge
As a Senior Product Manager, you will lead one or more Digital Product streams to support MYER’s overarching strategic objectives. You will work alongside a team of experienced Product Managers, with UX, Design, Data & Insight teams, and our growing Technology function, to collaboratively deliver results. You’ll be familiar with OKRs, creating compelling product visions that fosters genuine excitement, and bringing people together to help deliver it. You’ll use data, insight, customer verbatim and your professional hunch to guide decision making, ensuring that you deliver the best commercial and customer outcome possible. You will seamlessly balance the delivery of near-term value and the pursuit of longer-term more strategic objectives. And you will work seamlessly with cross functional stakeholders to ensure the business is on the journey with you.
About the Opportunity:
- Support the delivery of MYER’s strategic objectives by leading 1+ Digital Product streams
- Advocate for the customer whilst ensuring business objectives are being met
- Validate customer focused digital initiatives using user research, customer centric design and financial analysis
- Deliver iterative digital solutions to provide value and meet customer needs by prioritising the backlog for multiple or complex agile digital product streams.
- Report on digital product and initiative performance and trends across multiple or complex product streams
- Enhance processes to improve ways of working with external vendors or multiple product streams.
- Manage communication for a complex stakeholder group to focus on Omni-Channel customer outcomes and influence agile adoption across MYER
- Interpret business goals, data and customer insights to inform product roadmaps and business cases
- Use customer data and behavioural insight to find opportunities, size them and shape the investment case
- Build a working view of how our platforms connect – what data they hold, what they share, and where that constrains or unlocks the customer experience
About You:
- Strong digital product management experience, with solid experience in eCommerce and working in agile teams.
- Strong agile product management skills plus experience in delivering complex customer-facing digital products.
- Strong understanding of customer-facing agile product development methodologies
- Advocates for the customer, with the ability to connect stakeholders with the product vision
- Strong stakeholder management skills with the ability to adapt your language to the audience
- Commercially focused to drive great outcomes for our customer and business within tight deadlines
- Highly organised, can plan manage and prioritise multiple complex initiatives to deliver value
- Team player with a collaborative, open working style and excellent communication skills
- Keen attention to detail, flexible, ability to foresee potential future issues and pivot as required
- Domain expertise in 1+ areas preferred but not essential – eCommerce Platform Upgrades, Digital Experience Enhancements, Experimentation/Optimisation, Personalisation, Customer Data Platforms, Mobile Apps.
- Comfortable with data – you can interrogate it yourself, work out what matters, and explain it to people who are never going to open the dashboard
- Curious about systems – how platforms connect, where information lives, and why that matters to the customer
Benefits to you:
We're committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.
Our team members enjoy a range of benefits including:
- Team member discounts: Generous discounts in-store and online
- Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.
- Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles
- Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.
With more than 125 years of retail heritage, it’s an exciting time to join Myer Group.
Your future starts here — help shape what’s next at Myer Group.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
Applications close: AUS Eastern Standard Time
