Myer Group brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond.

Myer Group is looking for a Customer Operations Coordinator to contribute to the efficient and customer focused delivery of the Customer Operations team. You will be supporting both internal and external stakeholders with online and fulfilment customer service support.

• Casual, ongoing role based in our Myer Group Head Office, with opportunity to work on weekends
• Great opportunity if you are passionate about delivering exceptional customer experiences
• Flexible hybrid working model, mix of working from our Docklands office, & work-from-home

About the role:

• Respond to enquiries from Stores and the Myer Customer Experience Centre (MXC) via phone and email.
• Investigate and resolve online order and fulfilment enquiries from Stores, Distribution Centres, Drop Ship Vendors (DSVs), and third-party logistics providers (3PLs).
• Provide guidance, support, and approvals to MXC Circle Leaders in the resolution of customer escalations.
• Complete allocated daily operational tasks accurately and within required timeframes.
• Process refund requests submitted by the MXC and DSVs through Freshdesk.
• Monitor, review, and action outstanding alerts from WebCOM alert queues.
• Ensure all work is completed in accordance with company policies, compliance requirements, and operational procedures.
• Minimise risks relating to shrinkage, systems, and compliance while maintaining a strong customer focus.
• Continuously seek the best outcomes for customers and stakeholders.

About you:

• Strong verbal and written communication skills, with confidence communicating via phone and email with a range of internal and external stakeholders.
• Experience in, and a sound understanding of, online fulfilment and eCommerce operations.
• The ability to work independently while recognising when to seek support or escalate issues.
• Excellent attention to detail and a high level of accuracy.
• Proven ability to manage competing priorities and consistently meet deadlines in a fast-paced environment.
• A customer-first mindset with a passion for delivering positive outcomes.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Benefits to you:

We're committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:  

• Team member discounts: Generous discounts in-store and online  
• Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.  
• Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles 
• Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.  

With more than 125 years of retail heritage, it’s an exciting time to join.

Your future starts here — help shape what’s next at Myer Group.