Myer Group brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond.

• 2x ongoing casual positions available, rostered hours of around ~20 hours per week, with occasional opportunity to work on weekends
• Great retail analytics role, suitable to different types of experience – as long as you have a keen attitude to learn about Retail Loss and can work collaboratively in a team
• Flexible hybrid working arrangements – work from our Head Office & work from the comfort of your own home

Myer Group is seeking two Profit Protection Analytical Officers to support the identification, analysis and mitigation of financial loss across our stores and online operations. Working as part of the Group Loss Control team, you will use data, intelligence and fraud management tools to identify emerging risks, investigate suspicious activity, support operational decision making and contribute to initiatives that reduce financial loss across the business.

About the Role:

• Analyse fraud, shrinkage and financial loss trends across stores and online channels
• Review and investigate suspicious transactions, customer activity and emerging fraud patterns
• Produce reports, dashboards and insights to support operational and strategic decision making
• Assist with the preparation of evidence packages and investigative briefs
• Monitor fraud detection platforms and recommend improvements to fraud rules and controls
• Support investigations relating to organised retail crime, internal theft and online fraud
• Partner with Customer Service, Online, Store Operations and Investigations teams to resolve issues and mitigate risk
• Assist with the delivery of Loss Control initiatives and projects across stores and online channels.

About You:

• Well-developed technology skills, including proficiency in Microsoft Office (Excel, Word, Outlook and SharePoint), with the ability to effectively source, analyse and manage information using online platforms and internet-based research tools.
• Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment
• Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members
• Strong analytical and critical thinking skills, with the ability to identify trends, investigate anomalies and translate data into actionable insights
• Self-starter possessing the ability to work independently while supporting a team environment
• Strong attention to detail and high concern for data accuracy.

• An interest in fraud prevention, investigations, retail loss, risk management or data analytics would be highly regarded.

We’re committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:  

• Team member discounts: Generous discounts in-store and online  
• Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.  
• Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles 
• Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.  

With more than 125 years of retail heritage, it’s an exciting time to join.

Your future starts here — help shape what’s next at Myer Group.