At Myer, we're more than a shopping destination. As Australia’s most loved and trusted department store, we're home to exclusive, partner and concession brands, delivering seamless shopping experiences across our stores and digital channels. 

Join Myer Melbourne, our flagship store and largest Online Fulfilment operation, and lead a high-performing team through our exciting Peak Trade and Christmas season. This 6-month opportunity offers the chance to make a significant impact during one of the busiest periods of the year, with potential pathways to longer-term career opportunities within he Myer network. 

About The Role

As Online Fulfilment Manager, you'll lead on of Myer's largest fulfilment operations, overseeing Online Fulfilment, Click & Collect and Myer Hub services. You will play a critical role in ensuring customers receive exceptional service while driving operational excellence across a high-volume environment.

Working collaboratively with the broader Melbourne Leadership Team, you'll ensure efficient fulfilment processes, strong team engagement and outstanding customer outcomes.

Key Responsibilities

• Foster a high-performance, customer focused culture through visible leadership, coaching, communication and recognition
• Lead day to day operations of Online Fulfilment, Click & Collect and Myer Hub to deliver operational and financial performance targets
• Optimise team productivity through effective workforce planning, ensuring the right people, in the right place at the right time
• Lead, inspire and develop team members, building capability and supporting future leadership growth
• Monitor and improve operational processes, ensuring compliance with procedures while identifying opportunities to enhance efficiency and customer experience
• Analyse performance metrics and operational outcomes to drive continuous improvement
• Partner with store leaders an support teams to deliver seamless omni-channel experiences during peak trade periods

About You

You are an experienced people leader who thrives in fast-paces retail or operational environments and is passionate about delivering exceptional customer outcomes. You'll bring:

• Demonstrated leadership experience within retail, e-commerce, fulfilment, logistics or a similar high-volume environment
• Proven ability to lead, motivate and develop large teams
• Strong organisational and time management skills with the ability to manage competing priorities and deliver results under pressure
• Strong stakeholder management skills with the ability to influence and build effective working relationships
• Strong retail, financial and business acumen

Why Join Myer? 

• Lead Online Fulfilment operations during the busiest trading period of the year
• Gain exposure to senior leaders within a flagship retail environment
• Access future career development and progression opportunities across the Myer network
• Enjoy a great range of team member and exclusive offers

To support the needs of the business, Retail Management work on a fortnightly rotating rosters, including alternating weekends and late night/peak trade hours.

Ready to lead a high-performing fulfilment team and help deliver exceptional customer experiences at Myer Melbourne? We'd love to hear from you... Apply now!